Refund policy

Returns & Exchanges

We want you to love your gear. If something isn't right, you can exchange it or return it for store credit within 30 days of delivery. Store credit is emailed to you and never expires.

Free size exchange: Wrong size? Your first size exchange on an order is free. We'll email you a prepaid label for the original item and send your new size.

Returns for store credit: Return eligible items for store credit. The cost of the return shipping label is deducted from your credit.

Refunds: Purchases are eligible for exchange or store credit only and aren't refunded to the original payment method, except for pre-order cancellations within 7 days of purchase (see Pre-Orders below) and items that arrive damaged, defective or incorrect.

Condition

Items must be in new condition: unworn, unwashed, with tags attached and in the original packaging. Returns that don't meet these conditions may be sent back to you.

Final sale

The following can't be returned or exchanged: items marked Final Sale on the product page, free gifts (including the $30 Mystery Gift Card), gift cards, and international orders. Original shipping charges are non-refundable.

How to start a return or exchange

Visit our returns portal with your order number (including the #) and your email or shipping zip code. Once your return arrives and passes inspection, your exchange or store credit is processed within 5–7 business days. Questions? Email support@deemedfit.co.

Pre-Orders & Made-to-Order Items

Within 7 days of purchase: You can cancel a pre-order or made-to-order item for a full refund to your original payment method. Email support@deemedfit.co with your order number and the email used at checkout.

After 7 days: If you cancel before your item ships, you'll receive store credit for the full amount paid. Store credit never expires.

Shipping delays: If we can't ship your pre-order within the estimated timeframe shown at purchase, we'll email you. You can choose to keep your order or cancel it for a full refund to your original payment method.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email support@deemedfit.co within 7 days of delivery with your order number and photos, and we'll make it right with a replacement or refund.

DeemedFit For Life Promise

Our gear is built to keep up with first responders and service members. If any tears or stains happen while wearing your DeemedFit apparel, we'll replace the item free of charge. You only pay the shipping fee for the new gear.

Lost or Stolen Packages

We're not responsible for packages lost or stolen after the carrier marks them delivered. Contact us at support@deemedfit.co and we'll help you file a claim with the carrier.

European Union

If your order ships to the European Union, you have the right to cancel or return it within 14 days for any reason, as required by EU law. Items must be in the condition you received them: unworn, unused, with tags, in the original packaging, with proof of purchase.

This policy does not limit any rights you may have under applicable law.